Shipping & Returns Policy

Orders

Orders over R1000 qualify for free shipping. On orders under R1000, a R150 to R250 shipping fee will apply, depends on the weight of package.

Delivery to main towns and city centres will take 5 – 7 working days. Outlying areas 7 – 12 working days. We deliver door to door via our chosen courier service.

Tracking

All parcels are dispatched with a tracking number. Once your parcel is dispatched a tracking number will be emailed to you.

Refund & Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, we will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs. We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient, or the quality of goods ordered does not meet our standards. Should Comxpress exercise this right, the User will receive a full refund with no deductions. Any complaints or compliments regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to [email protected]

Non defected product may be returned within 10 days of receiving the goods. You have the right to open the package and check the contents, but the product must be returned unused, and all original packaging and labelling must be returned, or we will be unable to issue a refund. Please keep in mind that you are responsible for the safe delivery back to Comxpress of all returns, we suggest courier or insured post and tracking. Defected or faulty products may be returned within 10 days and a full refund or if chosen by the customer, a swop, will be given once we have received and confirmed the fault. For returns over 10 days a credit note will be issued within 30 days of purchase.